Privacy policy
MELOMANDA — PRIVACY POLICY
melomanda.com
Operated by Elite Orlando Distributor LLC — Florida
Last updated: June 22, 2026
Melomanda (melomanda.com) is an online store specializing in imported food products from Latin America and other countries, operated by Elite Orlando Distributor LLC, a company registered in the State of Florida, United States of America. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our store, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing our store, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our store:
• Contact details: name, address, billing address, shipping address, phone number, and email address
• Financial information: payment card details, financial account information, transaction details, and payment confirmation — processed securely through our payment provider
• Account information: username, password, security questions, preferences, and settings
• Transaction information: items viewed, added to cart or wishlist, purchased, returned, or canceled
• Communications with us: information included in customer support inquiries or other messages
• Device information: device type, browser, IP address, network connection, and unique identifiers
• Usage information: how and when you interact with or navigate our store
How We Collect Your Information
We may collect personal information from the following sources:
• Directly from you: when you create an account, visit or use our store, place an order, or contact us
• Automatically through our store: from your device via cookies and similar technologies when you browse or use our services
• From our service providers: when they collect or process your personal information on our behalf
• From our partners or other third parties
How We Use Your Information
We use your personal information for the following purposes:
• To process and fulfill your orders, arrange shipping, and handle returns or exchanges
• To create, maintain, and manage your account and provide a personalized shopping experience
• To send order confirmations, shipping updates, and customer service communications
• To send marketing and promotional communications by email or other channels (you may opt out at any time)
• To display relevant advertisements based on your activity on our store and other websites
• To authenticate your account and protect against fraudulent, illegal, or malicious activity
• To improve our store, products, and services
• To comply with applicable legal obligations
How We Disclose Your Information
We may share your personal information with third parties in the following circumstances:
• With Shopify, our e-commerce platform, and other vendors who perform services on our behalf (payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping)
• With business and marketing partners to provide personalized advertising based on your online activity
• When you direct or consent to the disclosure of your information to third parties
• Within our corporate group or affiliates
• In connection with a business transaction such as a merger or acquisition
• To comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of our users
We do not sell your personal information to third parties for their own marketing purposes.
Our Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our services in order to provide and improve the shopping experience. Information you submit to our store will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and to exercise any rights you may have, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.
Cookies
Our store uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features of the store may not function correctly as a result.
If you visit our store with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of targeted advertising for the device and browser you are using. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.
Third-Party Websites and Links
Our store may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Data
Our store is not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. We do not sell or share personal information of individuals under 16 years of age. If you believe a child has provided us with their personal information, please contact us at info@melomanda.com and we will delete it promptly.
Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend you do not use unsecured channels to communicate sensitive information to us.
We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country already determined to provide an adequate level of protection.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights with respect to your personal information:
• Right to Access / Know: request access to the personal information we hold about you
• Right to Delete: request that we delete your personal information
• Right to Correct: request that we correct inaccurate personal information
• Right of Portability: receive a copy of your personal information and request its transfer to a third party
• Right to Opt Out of Sale or Targeted Advertising: opt out of the sale or sharing of your personal information for targeted advertising purposes
• Managing Communications: opt out of promotional emails at any time using the unsubscribe link in any email we send
To exercise any of these rights, please contact us at info@melomanda.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification.
Complaints
If you have concerns about how we handle your personal information, please contact us at info@melomanda.com. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated date. Continued use of our store after any changes constitutes your acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
info@melomanda.com
Elite Orlando Distributor LLC — Florida, United States of America